Billing
Billing and subscription
What each plan includes, how to pay monthly or annually, and how to manage, change or cancel the subscription.
The Billing page shows your current plan, its status and its next date, and gives access both to payment and to subscription management. Reach it from the sidebar (Settings → Billing) or from the Upgrade button.
What each plan includes
| Free | Starter | Pro | |
|---|---|---|---|
| Monthly price | 0 MAD | 290 MAD | 390 MAD |
| Annual price | Not applicable | 2,890 MAD | 3,890 MAD |
| Assistant requests / month | 3 | 300 | 1,000 |
| Image classifications / month | Not included | 50 | 500 |
| Research levels | Basic | Basic, Advanced | Basic, Advanced, Expert |
| Saved codes | Not included | 500 | Unlimited |
| Search, code pages, comparison | Included | Included | Included |
| Support | Community | Standard | Priority |
API access and white labelling are not offered on any plan at the moment. For volumes outside the grid, get in touch.
Subscribing
1Pick the plan and the period
Set the selector to monthly or annual, then use the button on the Starter or Pro card. The plan already in force is badged and cannot be bought again from this page.
2Pay on the secure page
Payment is handled by Polar, our billing provider. You are redirected to their secure page; Transinaut never sees or stores your card details. Check the plan, the period and the amount one last time before confirming.
3Come back to Transinaut
After payment you land on a confirmation page naming the plan you just took, which waits for the provider to confirm, usually a few seconds, and then tells you the plan is active. If you abandon the payment you land back on the billing page, which says so; nothing has been charged.
When you move up a plan mid-period, the new plan is active straight away and the adjustment for the period already paid appears on your next invoice, not on the day of the change.
Manage, change or cancel
The billing portal
Once a subscription is active, the Manage in Polar button opens the provider's portal. That is where you:
- download invoices and receipts,
- update the payment method,
- change the billing details,
- cancel the subscription.
Statuses and messages
| Status or message | Meaning | What to do |
|---|---|---|
| Active | Subscription running, plan quotas available. | Nothing. |
| Renews on … | Date of the next charge. | Nothing. |
| Access until … | Cancelled subscription, current period not yet over. | Resubscribe before that date to avoid an interruption. |
| Past due | A charge failed and the provider is retrying the card. Your plan keeps working meanwhile. | Update the payment method in the portal before the retries run out. |
| Inactive or Canceled | No subscription running. | Subscribe again if needed. |
| Payment unavailable | Payments are temporarily under maintenance. | Try again later; nothing has been charged. |
| Plan expired or inactive in the assistant | Paid features are suspended. | Check the status on this page. |
Quotas and plan changes
- Request and image classification quotas are monthly and counted separately: running out of images does not stop you working in text.
- Moving up a plan unlocks the corresponding research levels immediately.
- A spent quota only stops the assistant: search, code pages and comparison stay available.