Question 1

What is Transinaut?

Accepted Answer

Transinaut is an intelligent platform for customs classification and HS (Harmonised System) code identification. It helps you identify, search and manage HS codes for your import/export products, using artificial intelligence and a complete database.

Question 2

Who is Transinaut for?

Accepted Answer

Transinaut is built for companies, importers, exporters, freight forwarders, customs agents and anyone who needs to identify and manage HS codes efficiently and accurately.

Question 3

What are the main features?

Accepted Answer

Transinaut currently offers two main features: (1) HS Assistant - an intelligent chatbot for identifying HS codes, (2) HS Search - browsing the complete Harmonised System database. More features are planned.

Question 4

What languages is Transinaut available in?

Accepted Answer

Transinaut is available in French, English and Arabic. French remains the most complete language, as the Moroccan Customs Tariff itself is published in French; some long-form guides and articles are French only for now.

Question 5

How do I create an account?

Accepted Answer

To create an account, click 'Sign up' from the home page. You will need to give your email, choose a secure password, and verify your email to activate the account.

Question 6

I did not receive the verification email

Accepted Answer

Check your spam/junk folder. If the email still does not arrive, wait a few minutes and then request a new verification email from the sign-in page.

Question 7

I forgot my password

Accepted Answer

Click 'Forgot password' on the sign-in page. You will receive an email with a link to reset your password. The link is valid for 24 hours.

Question 8

How do I change my email address?

Accepted Answer

You can change your email address from your profile settings. You will need to verify the new address to confirm the change.

Question 9

How do I delete my account?

Accepted Answer

You can delete your account from your profile settings. This action cannot be undone and removes all your personal data.

Question 10

Is Transinaut free?

Accepted Answer

Transinaut has a free plan with limited features, alongside paid plans with higher limits and more features. See the pricing page for details on the available plans.

Question 11

Which payment methods are accepted?

Accepted Answer

We accept credit cards (Visa, Mastercard, American Express) and bank transfers. All payments are secure and handled by certified payment providers.

Question 12

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time from your account settings. It stays active until the end of the period you have paid for, after which you move to the free plan.

Question 13

Can I get a refund?

Accepted Answer

Refunds are handled case by case. Contact our support within 30 days of your purchase to discuss a possible refund.

Question 14

Is there a trial period?

Accepted Answer

Yes, we offer a free trial of our paid plans. You can try every premium feature during the trial with no commitment.

Question 15

What is the difference between HS Assistant and HS Search?

Accepted Answer

The HS Assistant is an intelligent chatbot that answers your questions and identifies HS codes through a plain-language conversation. HS Search lets you browse the complete Harmonised System database by hand to find specific codes. Use the Assistant for questions and AI help, and Search to explore the full structure.

Question 16

When should I use the HS Assistant?

Accepted Answer

Use the HS Assistant when you have a specific question, a product description to classify, or need help understanding the classification rules. The Assistant is ideal for beginners or for getting quick suggestions.

Question 17

When should I use HS Search?

Accepted Answer

Use HS Search when you roughly know where a code sits, want to explore a specific section, or need to see the full structure of the Harmonised System. Search is ideal for structured browsing.

Question 18

How does the HS Assistant work?

Accepted Answer

The HS Assistant uses artificial intelligence to read your questions and product descriptions. You can ask questions in plain language or attach images to identify the right HS codes. The assistant understands context and can walk you through the classification rules.

Question 19

How do I use the HS Assistant for the first time?

Accepted Answer

Open the HS Assistant from the sidebar. On your first visit you will see a welcome message with suggested questions. Click a suggestion or type your own question in the input bar at the bottom.

Question 20

How do I ask good questions?

Accepted Answer

Be specific: mention the materials, dimensions, use and origin of the product. For example: 'What is the HS code for an ergonomic office chair with an adjustable back, foam seat and metal frame, made in China?' The more detail you give, the more accurate the answer.

Question 21

What file types can I attach?

Accepted Answer

You can attach images (JPG, PNG, GIF, WebP, SVG) up to 5MB. The assistant analyses the content to identify products and suggest HS codes. High-resolution images with the product clearly visible give the best results.

Question 22

Can I save my conversations?

Accepted Answer

Yes, all your conversations are saved automatically. You can reach the history through the 'History' icon in the assistant's navigation bar. Conversations are ordered by date, most recent first.

Question 23

How do I copy the assistant's answers?

Accepted Answer

Hover over the assistant's message and click the copy icon that appears. The content is copied to your clipboard. You can also select the text by hand.

Question 24

How do I write long questions?

Accepted Answer

Press Enter to send the message, or Shift + Enter to start a new line. The text area grows automatically to fit your content.

Question 25

How do I delete a conversation?

Accepted Answer

Open the history, find the conversation you want to remove, and click the delete icon. This action cannot be undone.

Question 26

Is the HS Assistant always accurate?

Accepted Answer

The HS Assistant gives suggestions based on the information you provide and the rules of the Harmonised System. For classifications that matter, we recommend checking the suggested HS codes and consulting the customs authorities where needed. The assistant is a help, not a substitute for professional customs expertise.

Question 27

How do I check the suggested HS codes?

Accepted Answer

Use HS Search to read the official description of the code. Check the explanatory notes and the exclusions. For complex cases, consult a customs expert or the customs authorities.

Question 28

How do I get better results?

Accepted Answer

Give more detail about the product: materials, dimensions, use, origin, included accessories. Use precise, technical vocabulary. Attach clear, well-lit images. Ask follow-up questions to clarify.

Question 29

Is there a limit on the number of messages?

Accepted Answer

The limits depend on your plan. The free plan is more restrictive, while paid plans allow more messages per month. Check your profile or the pricing page for the limits that apply to your account.

Question 30

Why do I have to wait between messages?

Accepted Answer

There is a 5-second delay between messages to prevent spam and keep answer quality up. The delay is shown as a countdown.

Question 31

Is there a character limit?

Accepted Answer

Yes, each message is capped at 200 characters to keep questions clear and concise. If you need more room, split your question across several messages.

Question 32

How do I search for an HS code?

Accepted Answer

There are two ways to search for an HS code: (1) use the search bar at the top to type a keyword or a code, (2) browse by hand through the 21 sections and 97 chapters of the Harmonised System by clicking the sections and chapters.

Question 33

How do I search by keyword?

Accepted Answer

Type a keyword in the search bar (e.g. 'table', 'car', 'textile'). Results appear as you type. Click a result to see the full details.

Question 34

How do I search by code?

Accepted Answer

Enter the code in the search bar (e.g. '9403' or '9403.20'). Matching results are shown. You can navigate to the exact code to read its full description.

Question 35

How do I browse the sections?

Accepted Answer

When the page loads you will see the list of 21 sections. Click a section to see its chapters. Use the navigation arrows to move back and forward through the hierarchy.

Question 36

What do the different code levels (6, 8, 10 digits) mean?

Accepted Answer

6-digit HS codes are the international standard level (e.g. 9403.20). 8-digit codes are the national level (e.g. 9403.20.00), and 10-digit codes are the statistical level (e.g. 9403.20.00.10), each one a more precise classification.

Question 37

How many sections are there?

Accepted Answer

The Harmonised System is divided into 21 main sections, each covering a product category: live animals, vegetable products, chemicals, machinery, and so on.

Question 38

How many chapters are there?

Accepted Answer

There are 97 chapters in total, organised across the 21 sections. Each chapter covers a more specific product category.

Question 39

How does the hierarchy work?

Accepted Answer

The hierarchy is: Section → Chapter → Sub-chapter → HS code (6, 8 or 10 digits). Each level is a more precise classification.

Question 40

Can I save my favourite HS codes?

Accepted Answer

Yes, you can mark frequently used HS codes as favourites by clicking the star icon next to a code. Your favourites are then reachable from the menu for quick access.

Question 41

Can I filter the results?

Accepted Answer

Yes, you can use filters to narrow your results: by section, by chapter, or by product type. The filters appear in the sidebar while searching.

Question 42

Is there a search history?

Accepted Answer

Yes, your recent searches are saved for quick access. Open the history in the side panel and click a previous search to run it again.

Question 43

Can I export HS codes?

Accepted Answer

Export features will arrive in Transinaut v1. For now, you can copy the information you need by hand.

Question 44

Is the database complete?

Accepted Answer

Our database covers the whole Harmonised System, its 21 sections and 97 chapters. We update the information regularly to reflect regulatory changes and official updates.

Question 45

How often is the database updated?

Accepted Answer

We update the database regularly to reflect changes in the Harmonised System. Major updates are usually annual, with continuous corrections and improvements.

Question 46

Is the information accurate?

Accepted Answer

We work to keep the information accurate. For official classifications and important customs decisions, however, we recommend consulting the competent customs authorities.

Question 47

Why save HS codes?

Accepted Answer

Saving HS codes lets you build a personal library of the codes you use most. It saves time on future classifications and keeps your customs declarations consistent.

Question 48

How do I save an HS code?

Accepted Answer

While viewing an HS code, click the bookmark/star icon to save it. The code is added to your personal 'Saved codes' collection, reachable from the dashboard.

Question 49

Where can I see my saved codes?

Accepted Answer

Your saved codes are on the dashboard under 'Saved codes', or through the side menu at 'HS Search > Saved HS'. You can read, edit and delete them at any time.

Question 50

How do I delete a saved code?

Accepted Answer

In the saved codes list, click the delete (bin) icon next to the code. You will be asked to confirm before it is removed.

Question 51

What are saved code categories?

Accepted Answer

Categories let you organise your saved codes into logical groups: by product type, by supplier, by project, and so on. It makes your personal library easier to search and keep in order.

Question 52

How do I create a category?

Accepted Answer

In the saved codes section, click 'New category'. Give it a descriptive name (e.g. 'Electronics', 'Textiles', 'Car parts') and pick a colour so it stands out.

Question 53

How do I assign a code to a category?

Accepted Answer

When saving a code, or while editing a saved one, you can pick a category from the dropdown. You can also change the category later.

Question 54

How do I edit a category?

Accepted Answer

Click the edit icon next to the category name to rename it or change its colour. Codes assigned to that category keep their assignment.

Question 55

What happens if I delete a category?

Accepted Answer

You can delete a category. The codes assigned to it are not deleted; they simply lose their category assignment and appear as 'Uncategorised'.

Question 56

Can I add notes to saved codes?

Accepted Answer

Yes, you can add personal notes to each saved code. Click the edit (pencil) icon to add or change a note. Notes are capped at 800 characters.

Question 57

How do I search my saved codes?

Accepted Answer

Use the search bar in the saved codes section. You can search by code, description or category. Live search shows results instantly.

Question 58

How do I filter by category?

Accepted Answer

In the saved codes section, click a category in the list on the left to show only that category's codes. Click 'All categories' to show all of them.

Question 59

Can I edit several codes at once?

Accepted Answer

For now, edits are made one code at a time. You can select several codes for some actions, such as changing their category. Wider bulk editing is in development for future versions.

Question 60

What is good practice for saved codes?

Accepted Answer

Organise your codes into logical categories. Add explanatory notes for the complex ones. Review your codes periodically to remove duplicates. Use clear, consistent category names.

Question 61

Can I share my saved codes with my team?

Accepted Answer

For now, saved codes are private to each user. Team sharing is in development for future versions.

Question 62

Can I export my saved codes?

Accepted Answer

Export features will arrive in Transinaut v1. For now, you can copy the information you need by hand.

Question 63

Are my saved codes synced across all my devices?

Accepted Answer

Yes, all your saved codes sync automatically across every device as long as you use the same account. Reach them from anywhere with your login.

Question 64

Which browsers are supported?

Accepted Answer

Transinaut works on every modern browser: Chrome, Firefox, Safari, Edge. We recommend the latest version of your browser for the best experience and access to every feature.

Frequently asked
questions.

General questions

HS Assistant

HS Search

Saved codes

All categories

General questions

HS Assistant

HS Search

Saved codes

Technical questions

Still
unanswered?

Frequently askedquestions.

General questions

HS Assistant

HS Search

Saved codes

All categories

General questions

HS Assistant

HS Search

Saved codes

Technical questions

Stillunanswered?

Frequently asked
questions.

Still
unanswered?