Legal

The rules
of the service.

Transinaut's contractual framework, in plain words. Last updated August 14, 2026.

Terms of Service

Last updated: 14 August 2026

Agreement to Our Legal Terms

We are Transinaut, a brand operating out of Fès, Morocco, a software platform dedicated to automating customs processes and assigning HS codes.

We operate the website https://www.transinaut.com (the "Site"), together with any other related product and service that refers or links to these legal terms (the "Legal Terms") (collectively, the "Services").

Transinaut automatically assigns HS codes to your products, making customs, shipping and compliance faster and error-free. You simply upload your data, and the system instantly matches items to the correct HS codes.

Transinaut is an innovative technology platform designed to simplify and automate customs classification processes. Our system uses advanced machine learning algorithms and comprehensive databases to ensure maximum accuracy in assigning HS codes, reducing human error and delays in customs procedures.

You can contact us by phone at +212 7 72 11 81 97, by email at contact@transinaut.com or support@transinaut.com, or by post at our address: 26 RUE OMAR IDRISSI APPT 5 ETAGE 1 V N FES, Fès 30000, Morocco.

Our legal details are as follows:

  • Common Company Identifier (ICE): 003771209000003
  • Tax identifier: 68295855
  • Business tax: 13206536

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Transinaut, concerning your access to and use of the Services.

You agree that by accessing the Services, you have read, understood and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

We will notify you in advance of any planned changes to the Services you are using. The amended Legal Terms will take effect upon their publication or upon notification by info@transinaut.com, as indicated in the electronic message. By continuing to use the Services after the effective date of any change, you agree to be bound by the amended terms.

The Services are intended for users who are at least 13 years old. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Services. If you are a minor, you must have your parent or guardian read and agree to these Legal Terms before using the Services.

We recommend that you print a copy of these Legal Terms for your records.

1. Our Services

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation, or which would subject us to any registration requirement within such jurisdiction or country.

Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

Transinaut is designed to be used in accordance with international customs regulations and applicable trade laws. Our platform facilitates regulatory compliance by providing automated tools for product classification, but it is each user's responsibility to ensure that their use of the Services complies with the laws and regulations of their jurisdiction.

We reserve the right to restrict access to the Services in certain jurisdictions where their use may be limited or prohibited by law. If you access the Services from a jurisdiction where their use is restricted, you do so at your own risk, and you are solely responsible for any legal consequences.

2. Intellectual Property Rights

Our Intellectual Property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks and logos contained therein (the "Marks").

Our Content and our Marks are protected by copyright and trademark laws (and various other intellectual property and unfair competition laws) and treaties around the world.

The Content and the Marks are provided in or through the Services "AS IS" for your internal business purposes only.

All algorithms, machine learning models, database structures, user interfaces and other technological elements developed by Transinaut constitute our exclusive intellectual property. This protection also extends to improvements, modifications and derivatives of these elements, whether created by us or by licensed third parties.

Your Use of Our Services

Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable licence to:

  • access the Services; and
  • download or print a copy of any portion of the Content to which you have properly gained access, solely for your internal business purposes.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed or otherwise exploited for any commercial purpose without our express prior written permission.

If you wish to make any use of the Services, the Content or the Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: contact@transinaut.com or support@transinaut.com. If we ever grant you permission to post, reproduce or publicly display any part of our Services or our Content, you must identify us as the owners or licensors of the Services, the Content or the Marks and ensure that any copyright or proprietary notice appears or is visible when posting, reproducing or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, the Content and the Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

In the event of an infringement of our intellectual property rights, we reserve the right to take all necessary legal measures, including but not limited to pursuing legal action for damages, obtaining injunctions, and claiming all legal costs and expenses incurred.

Your Submissions

Please review this section and the "PROHIBITED ACTIVITIES" section carefully before using our Services in order to understand (a) the rights you give us and (b) the obligations you have when you post or upload any content through the Services.

Submissions: By directly sending us any question, comment, suggestion, idea, feedback or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgement or compensation to you.

You are responsible for what you post or upload: By sending us Submissions through any part of the Services, you:

  • confirm that you have read and agreed to our "PROHIBITED ACTIVITIES" section and that you will not post, send, publish, upload or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful or misleading;
  • to the extent permitted by applicable law, waive any and all moral rights in any such Submission;
  • warrant that any such Submission is original to you or that you have the necessary rights and licences to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions; and
  • warrant and represent that your Submissions do not constitute confidential information.

You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party's intellectual property rights, or (c) applicable law.

We reserve the right to remove, edit or refuse any Submission that, in our sole discretion, breaches these Legal Terms or is otherwise inappropriate, offensive or harmful.

3. User Representations

By using the Services, you represent and warrant that:

  • all registration information you submit will be true, accurate, current and complete;
  • you will maintain the accuracy of such information and promptly update such registration information as necessary;
  • you have the legal capacity and you agree to comply with these Legal Terms;
  • you are not under 13 years of age;
  • you are not a minor in the jurisdiction in which you reside, or if you are a minor, you have received parental permission to use the Services;
  • you will not access the Services through automated or non-human means, whether through a bot, script or otherwise;
  • you will not use the Services for any illegal or unauthorised purpose; and
  • your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

You acknowledge that any false statement or representation may result in legal consequences, including but not limited to civil or criminal proceedings, depending on the nature and severity of the breach.

4. User Registration

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password.

We reserve the right to remove, reclaim or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene or otherwise objectionable.

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to protect your login information.

By registering, you agree to receive electronic communications from us regarding your account, the Services, and other relevant information. You may unsubscribe from these communications at any time, except for essential communications concerning your account or the Services.

5. Purchases and Payment

We accept the following forms of payment:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Local Moroccan bank cards
  • Bank transfers (for businesses)

You agree to provide current, complete and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method and payment card expiration date, so that we can complete your transactions and contact you as needed.

Sales tax will be added to the price of purchases as we deem necessary. We may change prices at any time. All payments must be made in MAD (Moroccan dirham).

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorise us to charge your chosen payment provider for any such amounts upon placing your order.

We reserve the right to correct any errors or pricing mistakes, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address.

We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, distributors or resellers.

All prices are stated in Moroccan dirhams (MAD) and include applicable VAT unless otherwise indicated. Prices may vary depending on your geographic location and applicable tax regulations.

6. Subscriptions

Billing and Renewal

Your subscription will continue and renew automatically unless cancelled. You agree that we will charge your payment method on a recurring basis without requiring your prior approval for each recurring charge, until you cancel the applicable order.

The length of your billing cycle will depend on the type of subscription plan you choose when subscribing to the Services. Billing cycles may be monthly, quarterly or annual, depending on the selected plan.

We will send you a renewal notice before each billing period, allowing you to review and modify your subscription as needed. If you do not modify or cancel your subscription before the renewal date, it will automatically renew for the same period.

Free Trial

We offer a 14-day free trial to new users who sign up for the Services. The account will be charged according to the subscription chosen by the user at the end of the free trial.

During the free trial period, you will have access to all features of the subscription plan you selected. At the end of the trial period, if you have not cancelled your subscription, we will begin charging your saved payment method.

You may cancel your subscription at any time during the free trial period without being charged. If you cancel after the billing period has started, you will continue to have access to the Services until the end of the current billing period.

Cancellation

You may cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid period.

If you have any questions or are dissatisfied with our Services, please email us at support@transinaut.com. Our customer support team is available to assist you with any question or concern regarding your subscription or use of the Services.

Upon cancellation, you will lose access to all premium features of the Services at the end of your current billing period. We do not refund fees already paid for the current period, unless required by applicable law or unless we have specifically agreed to a refund.

Fee Changes

We may, from time to time, make changes to subscription fees and will communicate any price changes in accordance with applicable law.

If we increase subscription fees, we will notify you at least 30 days in advance by email at the address associated with your account. You will have the opportunity to cancel your subscription before the new pricing takes effect.

If you continue to use the Services after the new pricing takes effect, you agree to be charged at the new rates. If you cancel your subscription because of a price increase, you will continue to have access to the Services at the old rates until the end of your current billing period.

7. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

  • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from us.
  • Trick, defraud or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  • Circumvent, disable or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
  • Disparage, tarnish or otherwise harm, in our opinion, us and/or the Services.
  • Use any information obtained from the Services in order to harass, abuse or harm another person.
  • Make improper use of our support services or submit false reports of abuse or misconduct.
  • Use the Services in a manner inconsistent with any applicable law or regulation.
  • Engage in unauthorised framing of or linking to the Services.
  • Upload or transmit (or attempt to upload or transmit) viruses, Trojan horses or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party's uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters or interferes with the use, features, functions, operation or maintenance of the Services.
  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining tools, robots or similar data gathering and extraction tools.
  • Delete the copyright or other proprietary rights notice from any Content.
  • Attempt to impersonate another user or person or use the username of another user.
  • Upload or transmit (or attempt to upload or transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation clear graphics interchange formats ("gifs"), 1×1 pixels, web bugs, cookies or other similar devices (sometimes referred to as "spyware" or "passive collection mechanisms" or "pcms").
  • Interfere with, disrupt or create an undue burden on the Services or the networks or services connected to the Services.
  • Harass, annoy, intimidate or threaten any of our employees or agents engaged in providing any portion of the Services.
  • Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
  • Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript or other code.
  • Except as permitted by applicable law, decipher, decompile, disassemble or reverse engineer any of the software comprising or in any way making up a part of the Services.
  • Except as may result from standard search engine or Internet browser usage, use, launch, develop or distribute any automated system, including without limitation any spider, robot, cheat utility, scraper or offline reader that accesses the Services, or use or launch any unauthorised script or other software.
  • Use a buying agent or purchasing agent to make purchases on the Services.
  • Make any unauthorised use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
  • Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavour or commercial enterprise.
  • Use the Services to advertise or offer to sell goods and services.

Any violation of this section may result in the immediate suspension or termination of your account, as well as legal action if necessary. We reserve the right to report any illegal activity to the competent authorities.

8. User-Generated Contributions

The Services do not offer users the ability to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute or broadcast content and materials to us or on the Services, including without limitation text, writings, video, audio, photographs, graphics, comments, suggestions or personal information or other materials (collectively, "Contributions").

Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated in accordance with the Services' Privacy Policy.

When you create or make available any Contributions, you thereby represent and warrant that:

  • The creation, distribution, transmission, public display or performance, and the accessing, downloading or copying of your Contributions do not and will not infringe the proprietary rights, including without limitation the copyright, patent, trademark, trade secret or moral rights of any third party.
  • You are the creator and owner of or have the necessary licences, rights, consents, releases and permissions to use and to authorise us, the Services and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms.
  • You have the written consent, release and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms.
  • Your Contributions are not false, inaccurate or misleading.
  • Your Contributions are not unsolicited or unauthorised advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings or other forms of solicitation.
  • Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libellous, slanderous or otherwise objectionable (as determined by us).
  • Your Contributions do not ridicule, mock, disparage, intimidate or abuse anyone.
  • Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
  • Your Contributions do not violate any applicable law, regulation or rule.
  • Your Contributions do not violate the privacy or publicity rights of any third party.
  • Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
  • Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference or physical handicap.
  • Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.

Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.

We reserve the right to remove, edit or refuse any Contribution that, in our sole discretion, breaches these Legal Terms or is otherwise inappropriate, offensive or harmful.

9. Contribution Licence

You and the Services agree that we may access, store, process and use any information and personal data that you provide in accordance with the terms of the Privacy Policy and your choices (including settings).

By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.

We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions.

We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

By submitting Contributions, you grant Transinaut a worldwide, non-exclusive, perpetual, irrevocable, royalty-free licence, with the right to sublicense, to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and publicly display your Contributions, in whole or in part, and to incorporate your Contributions into other works, in any form, media or technology now known or later developed.

10. Guidelines for Reviews

We may provide you areas on the Services to leave reviews or ratings. When posting a review, you must comply with the following criteria:

  • You should have first-hand experience with the person/entity being reviewed.
  • Your reviews should not contain offensive, abusive, racist, offensive or hateful language.
  • Your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation or disability.
  • Your reviews should not contain references to illegal activity.
  • You should not be affiliated with competitors if posting negative reviews.
  • You should not make any conclusions as to the legality of conduct.
  • You may not post any false or misleading statements.
  • You may not organise a campaign encouraging others to post reviews, whether positive or negative.

We may accept, reject or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate.

Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities or losses resulting from any review.

By posting a review, you hereby grant us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable and sublicensable right and licence to reproduce, modify, translate, transmit by any means, display, perform and/or distribute all content relating to the review.

11. Third-Party Websites and Content

The Services may contain (or you may be sent via the Site) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, images, designs, music, sound, video, information, applications, software and other content or items belonging to or originating from third parties ("Third-Party Content").

Such Third-Party Websites and Third-Party Content are not investigated, monitored or checked for accuracy, appropriateness or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices or other policies contained in the Third-Party Websites or the Third-Party Content.

Inclusion of, linking to, or permitting the use or installation of any Third-Party Website or any Third-Party Content does not imply approval or endorsement thereof by us.

If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware that these Legal Terms no longer govern.

You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services.

Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases, which are exclusively between you and the applicable third party.

You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

12. Services Management

We reserve the right, but not the obligation, to:

  • Monitor the Services for violations of these Legal Terms.
  • Take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation reporting such user to law enforcement authorities.
  • In our sole discretion and without limitation, refuse, restrict access to, limit the availability of or disable (to the extent technologically feasible) any of your Contributions or any portion thereof.
  • In our sole discretion and without limitation, notice or liability, remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems.
  • Otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

We reserve the right to modify, suspend or discontinue all or part of the Services at any time, with or without notice, for maintenance, updates, improvements or for any other reason we deem necessary.

We will not be liable to you or any third party for any modification, suspension or discontinuance of the Services, except where expressly required by applicable law.

13. Privacy Policy

We care about data privacy and security. Please review our Privacy Policy.

By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.

Please be advised that the Services are hosted in the United States and France. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use or disclosure that differ from applicable laws in the United States and France, then through your continued use of the Services, you are transferring your data to the United States and France, and you expressly consent to have your data transferred to and processed in the United States and France.

We are committed to protecting your personal data in accordance with international data protection standards and applicable laws. For more information about how we collect, use and protect your data, please review our full Privacy Policy.

14. Term and Termination

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION.

WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party.

In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal and injunctive redress.

Upon termination of your account, you will immediately lose access to all Services and all data associated with your account. We will not be required to retain or provide your data after termination, unless required by applicable law.

You may terminate your account at any time by contacting us at support@transinaut.com. Upon termination, all data associated with your account will be deleted in accordance with our Privacy Policy, unless we are legally required to retain it.

15. Modifications and Interruptions

We reserve the right to change, modify or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services.

We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays or errors.

We reserve the right to change, revise, update, suspend, discontinue or otherwise modify the Services at any time or for any reason without notice. You agree that we have no liability whatsoever for any loss, damage or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services.

Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates or releases in connection therewith.

We strive to keep the Services available 24 hours a day, 7 days a week, but we do not guarantee uninterrupted availability. Interruptions may occur due to scheduled maintenance, updates, technical problems or circumstances beyond our control.

We will inform you as far as possible of any significant planned interruption of the Services, but we do not guarantee that we will always be able to do so, particularly in the event of an emergency or an unforeseen technical problem.

16. Governing Law

These Legal Terms shall be governed by and defined in accordance with the laws of Morocco. Transinaut and you irrevocably agree that the courts of Morocco shall have exclusive jurisdiction to resolve any dispute that may arise in connection with these Legal Terms.

Any legal action or proceeding arising out of or relating to these Legal Terms or the Services shall be brought exclusively in the competent courts of Morocco, and you hereby consent to the personal jurisdiction of such courts and waive any objection to the jurisdiction or venue of such courts.

If you reside in a country other than Morocco, you agree that these Legal Terms are governed by the laws of Morocco, and you agree that any legal action shall be brought in the courts of Morocco, even if the laws of your home country might offer different or more favourable protection.

17. Dispute Resolution

Binding Arbitration

Any dispute arising out of or in connection with these Legal Terms, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by the International Commercial Arbitration Court under the European Arbitration Chamber (Belgium, Brussels, Avenue Louise, 146) according to the Rules of this ICAC, which, as a result of referring to it, is considered as the part of this clause.

The number of arbitrators shall be three (3). The seat, or legal place, or arbitration shall be Fès, Morocco. The language of the proceedings shall be Arabic or French. The governing law of these Legal Terms shall be the substantive law of Morocco.

The arbitration shall be conducted in accordance with the rules and procedures established by the International Commercial Arbitration Court, and the arbitration decision shall be final and binding on all parties.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilise class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Each party shall bear its own arbitration costs and expenses, unless the arbitrator decides otherwise based on the circumstances of the dispute.

Exceptions to Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning binding arbitration:

  • Any Dispute seeking to enforce or protect, or concerning the validity of, any of a Party's intellectual property rights.
  • Any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy or unauthorised use.
  • Any claim for injunctive relief.

If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

18. Corrections

There may be information on the Services that contains typographical errors, inaccuracies or omissions, including descriptions, pricing, availability and various other information.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update the information on the Services at any time, without prior notice.

If you discover an error in the information displayed on the Services, please let us know at support@transinaut.com. We appreciate your help in keeping the information on our platform accurate.

We do not warrant that all information on the Services is complete, accurate or current at all times. It is your responsibility to verify the accuracy of the information before making any decision based on it.

19. Disclaimer

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITE OR MOBILE APPLICATION LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR (1) ANY ERRORS, MISTAKES OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORISED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE VIA THE SERVICES.

WE DO NOT WARRANT, ENDORSE, GUARANTEE OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGEMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

The Services are provided for information and assistance purposes, but we do not guarantee that the results obtained through the use of the Services will be accurate, complete or suited to your specific needs. It is your responsibility to verify and validate all information provided by the Services before making important decisions based on that information.

20. Limitations of Liability

IMPORTANT WARNING CONCERNING THE AI ASSISTANT AND OUR SERVICES:

We take NO responsibility whatsoever for the results generated by the AI Assistant or any other service we provide. The AI Assistant and our other tools are provided for informational and assistance purposes only. It is YOUR sole responsibility to verify, validate and confirm all results, HS codes, classifications, documents and information generated by our services before using them in your business operations, customs declarations or any other professional activity.

You must ALWAYS check your own documents and not rely solely on the results of the AI Assistant or our other services. Artificial intelligence systems may contain errors, inaccuracies or outdated information. HS codes, customs classifications and other information provided must be verified by qualified professionals before any use.

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, THE AI ASSISTANT, OR ANY RESULT GENERATED BY OUR TOOLS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE two (2) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.

CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

In some cases, applicable law may not allow the exclusion or limitation of certain types of damages, in which case some of the above limitations may not apply to you. However, to the fullest extent permitted by law, our total liability to you for any claim will not exceed the amount you have paid us for the Services during the two (2) months preceding the claim.

21. Indemnification

You agree to defend, indemnify and hold us harmless, including our subsidiaries, affiliates and all of our respective officers, agents, partners and employees, from and against any loss, damage, liability, claim or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of:

  • Use of the Services.
  • Breach of these Legal Terms.
  • Any breach of your representations and warranties set forth in these Legal Terms.
  • Your violation of the rights of a third party, including but not limited to intellectual property rights.
  • Any overt harmful act toward any other user of the Services with whom you connected via the Services.

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims.

We will use reasonable efforts to notify you of any claim, action or proceeding which is subject to this indemnification upon becoming aware of it.

This indemnification obligation survives the termination of these Legal Terms and your use of the Services. You agree that this indemnification obligation applies even if we have been negligent or have breached our obligations to you.

22. User Data

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services.

Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services.

You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption.

It is your responsibility to maintain backup copies of all important data that you transmit to the Services. We strongly recommend that you keep local copies of all critical data, as we cannot guarantee that we will be able to recover all data in the event of loss or corruption.

We reserve the right to delete or archive inactive or unused data after a reasonable period of time, in accordance with our Privacy Policy and applicable data retention laws.

23. Electronic Communications, Transactions and Signatures

Visiting the Services, sending us emails and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures and other communications we provide to you electronically, by email and on the Services, satisfy any legal requirement that such communication be in writing.

YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS AND OTHER RECORDS, AND TO THE ELECTRONIC DELIVERY OF NOTICES, POLICIES AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES.

You hereby waive any rights or requirements under any statute, regulation, rule, ordinance or other law in any jurisdiction which requires an original signature or the delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

All electronic communications we send you will be deemed to have been received by you at the time they are sent to the email address associated with your account, even if you do not receive or read them immediately.

You agree to keep your email address up to date and to check your electronic communications regularly for important notices concerning your account or the Services.

24. Miscellaneous

These Legal Terms and any policies or operating rules posted by us on the Services or in respect of the Services constitute the entire agreement and understanding between you and us.

Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision.

These Legal Terms operate to the fullest extent permitted by law. We may assign any or all of our rights and obligations to others at any time.

We shall not be responsible or liable for any loss, damage, delay or failure to act caused by any cause beyond our reasonable control.

If any provision or part of a provision of these Legal Terms is determined to be unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions.

There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services.

You agree that these Legal Terms will not be construed against us by virtue of having drafted them.

You hereby waive any and all defences you may have based on the electronic form of these Legal Terms and the lack of signing by the parties to execute these Legal Terms.

If we merge with or are acquired by another entity, or if we sell all or part of our assets, these Legal Terms will continue to apply to your use of the Services, and we may transfer our rights and obligations under these Legal Terms to the acquiring or merged entity.

No modification of these Legal Terms shall be effective unless made in writing and signed by an authorised representative of Transinaut. Any attempted modification of these Legal Terms by you shall be null and void.

25. Contact Us

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Transinaut

26 RUE OMAR IDRISSI APPT 5 V N FES

Fès 30000

Morocco

Phone: +212 7 72 11 81 97

Email: contact@transinaut.com or support@transinaut.com

Legal details:

  • Common Company Identifier (ICE): 003771209000003
  • Tax identifier: 68295855
  • Business tax: 13206536

Our customer support team is available to answer your questions and concerns. We aim to respond to all enquiries as quickly as possible, generally within 24 to 48 business hours.

For urgent questions or critical technical problems, please contact us by phone during our business hours. For general questions or non-urgent enquiries, email is the preferred method of contact.

We are committed to providing quality customer service and to resolving any problems or concerns you may have regarding our Services. Your satisfaction is our priority, and we appreciate your comments and suggestions for continuously improving our Services.